Privacy Policy
At SHG Law, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our legal services. We aim to ensure transparency and maintain the confidentiality of your information at all times. Please read this policy carefully to understand how we handle your personal data.
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1. Information We Collect
We collect various types of personal information, including:
* Personal Identification Information: Name, address, phone number, email address, date of birth.
* Professional Information: Employment details, professional qualifications, references, and other relevant data.
* Case-Specific Information: Details related to your legal matter, including documents, communications, and case history.
* Payment Information: Credit/debit card details and financial information for billing purposes.
* Sensitive Information: If applicable, sensitive personal data such as health, financial, or criminal records that are necessary for providing legal services.
2. How We Use Your Information
We may use your personal data for the following purposes:
* To provide you with legal advice and services.
* To communicate with you about your case and any updates or legal proceedings.
* To manage our relationship with you, including billing, invoicing, and payment processing.
* To comply with our legal and regulatory obligations.
* To improve our services, including customer feedback and quality assurance.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
* Contractual necessity: Processing is necessary for the performance of a contract (e.g., providing legal services).
* Legal obligation: Processing is required to comply with applicable laws and regulations.
* Legitimate interests: Processing is necessary for our legitimate interests, such as ensuring effective service delivery and maintaining records.
* Consent: In some cases, we may ask for your explicit consent to process certain data.
4. How We Share Your Information
We may share your personal data in the following circumstances:
* With our staff and consultants: Only those who need access to your information for the purposes of providing legal services.
* With third-party service providers: We may share your information with trusted third parties who provide services such as payment processing, IT support, or document storage. These providers are required to keep your data confidential and use it only for the agreed services.
* With regulatory bodies: If required by law, we may disclose your information to government agencies or regulatory authorities (e.g., for compliance with anti-money laundering regulations).
* In case of legal proceedings: If necessary, we may disclose your information to protect our rights or defend against legal claims.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encryption, secure servers, access controls, and staff training. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of complying with legal, regulatory, or contractual obligations. Once your data is no longer required, we will securely dispose of or anonymise it.
7. Your Rights
You have the following rights regarding your personal data:
* Right to Access: You have the right to request a copy of the personal data we hold about you.
* Right to Rectification: If your personal data is incorrect or incomplete, you have the right to request correction.
* Right to Erasure: You have the right to request that we erase your personal data, subject to certain conditions.
* Right to Restriction of Processing: You have the right to ask us to limit the processing of your personal data under certain circumstances.
* Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
* Right to Object: You have the right to object to the processing of your personal data in certain cases, such as when we are processing your data for direct marketing purposes.
* Right to Withdraw Consent: If we rely on your consent for processing your data, you have the right to withdraw it at any time.To exercise any of these rights, please contact us using the contact details provided below.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to enhance your user experience. Cookies help us understand how visitors use our site and allow us to personalize content and advertisements. You can control cookie settings through your browser, but disabling cookies may affect your experience on our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website or directly contacting you.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us:
* Email: info@shglaw.co.uk
* Phone: 01282 914099
* Address: PO Box 963, Halifax, HX1 9YY
This Privacy Policy was last updated in March 2025.
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